Our Refund Policy
Welcome to Galaxy Psychedelics’ Refund Policy, where your peace of mind is our top priority. We understand the trust you place in us, and we’re committed to ensuring your satisfaction with every order. Our secure, insured shipping process guarantees that you’re fully protected. With us, you’re in safe hands—confident, discreet, and covered.
Whether your unsatisfied with the product you purchased, your shipment arrived with damaged or missing products, or the product is simply unusable for whatever reason, rest assured that we are here to make it right!
Continue below to learn what orders qualify for a refund, how to process a refund, how our 45-Day Satisfaction Guarantee works and more.
BUY WITH CONFIDENCE
45-DAY
SATISFACTION
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Refund Qualifications
- All orders placed on the GalaxyPsychedelics.com website are qualified for a refund or product exchange within 45-days of placing the order.
- Exchanges can be made for any in-stock Galaxy Treats product of equal or lesser value.
Insured Packages Only
At Galaxy Psychedelics, we take the privacy and security of our customers very seriously, especially considering the nature of our products, which fall under Schedule I substances. This category includes drugs like LSD, cannabis, and peyote, all of which are classified as having a high potential for abuse and no currently accepted medical use. Due to this classification, we employ strict professional measures to ensure that your orders are protected from searches or tracking during shipment.
To offer the highest level of security and guarantee, we require that all packages be insured. Insuring your package provides several key benefits:
Peace of Mind: Insurance adds an extra layer of protection, ensuring that your package is covered in the unlikely event of loss, damage, or confiscation during transit.
Guaranteed Refund: If your insured package is lost or compromised, you are entitled to a 100% refund, ensuring no financial loss on your part. This protection only applies to insured packages.
Secure Delivery: Insured packages are treated with higher priority and care, reducing the chances of issues during shipping.
We encourage all new customers to ensure their packages are insured to benefit from this refund policy. For more details on how our shipping works, please visit the dedicated page. Your privacy and satisfaction are our top priorities, and insuring your package helps us deliver on both fronts.
In conclusion, we do not offer refunds for uninsured packages. The nature of our products and the precautions required for secure delivery make it essential that all customers insure their shipments. This not only protects your investment but also guarantees peace of mind, knowing that your order is fully covered in case of loss or damage. While the refund process for insured packages can take 45-day to complete, this timeframe ensures that all necessary steps are carefully followed to secure your refund. Considering the importance of privacy and the value of your purchase, this short waiting period is a small price for complete security and a guaranteed resolution.
How to Request a Refund
To request a refund or product exchange, please contact our Customer Support Team via email at [email protected] with the type of request (Refund or Exchange) and your order number listed in the subject line.
Please be sure to include detailed information about your situation, including any photos or videos of the product, within your request so that our Customer Support team can best handle your request.
Upon approval of a refund, we will process the refund within our system and you will receive a notification email shortly after. In most cases, it will take 3-5 days for the refund to become available in your cart.
Upon approval of a product exchange, our Customer Support Team will provide you with a pre-paid shipping label to return the product you are exchanging, and once the product is received by our fulfillment center, we will then send out a new order with the requested product.
We reserve the right to offer service or sales to any person, entity, or organization for any reason whatsoever.
While these situations are far and few, we retain the right to deny any refund or product exchange for any reason. If a refund or product exchange request is denied, our Customer Support Team will provide you with a detailed reason.
